While we want you to be completely satisfied with your shopping experience with us, we also understand there are situations where items need to be returned. If this is the case, please note that *most items may be returned within 30 days of your purchase. The product must be in its original packaging and in unused condition.
If you wish to return an item, simply email us at firstname.lastname@example.org or use our Chat Feature. Please provide us your name, order number and item you wish to return. You will receive a full refund excluding shipping costs after we have received and inspected the items. Special order items may be subject to a 20% restocking fee as well. Unauthorized, damaged or used items that are not returned in their original packaging with all manuals and accessories can result in a refusal of the returned item. Products returned as used must be fully assembled, clean, and be in good working order.
Items that can't be returned:
Items that can't be returned include: Pond chemicals including water treatment and conditioning, customized items of any type.
Do you have questions? Email us at email@example.com