STEP-BY-STEP: Build Your Pond Pump Flow in Chatty AI (Pro)
🔹 STEP 1: Open the Flow Builder
- In Shopify Admin → Apps → Chatty AI
- Look at the left sidebar
- Click one of these (depends on your UI name):
- Conversations ✅ (most common)
- OR Playbooks
- OR Scripts
👉 Then click:
- “Create New” or “+ New Conversation”
🔹 STEP 2: Name Your Flow
- Name it:
👉 “Pond Pump Recommendation”
Click Create / Save
🔹 STEP 3: Add First Question (Pond Size)
Click:
👉 “Add Block” → choose Question
Fill in:
-
Question:
How many gallons is your pond? -
Save answer as variable:
user_gallons
Click Save
🔹 STEP 4: Add Condition Block (THIS IS THE CORE)
Click:
👉 “Add Block” → Condition / Logic / Branching
Now you’ll create 8 branches (one per HP model):
🧠 Branch Setup
Branch 1:
-
Condition:
user_gallons ≤ 2500 - Label: HP-20
Branch 2:
-
Condition:
2501–5000 - Label: HP-40
Branch 3:
-
Condition:
5001–10000 - Label: HP-60
Branch 4:
-
Condition:
10001–15000 - Label: HP-80
Branch 5:
-
Condition:
15001–20000 - Label: HP-100
Branch 6:
-
Condition:
20001–25000 - Label: HP-120
Branch 7:
-
Condition:
25001–35000 - Label: HP-150
Branch 8:
-
Condition:
35001+ - Label: HP-200
🔹 STEP 5: Add Recommendation Message (Inside EACH branch)
Click inside a branch → Add Block → Message
Example for HP-60:
✅ Recommended Pump: HP-60
💧 Includes: 2 diffusers
👉 Click below to select this option:
[View HP-60 Kit](YOUR_PRODUCT_URL?variant=HP60_ID)
🔹 STEP 6: Add Optional Questions (Depth + Fish Load)
After the first question OR inside each branch:
Add Question:
Save as:
Add Question:
Save as:
🔹 STEP 7: Add Smart Notes (Simple Logic)
Inside each branch, add a Message Block:
⚠️ Your pond is deep — you may want to consider a stronger pump.
{{/if}}
{{#if user_load == "heavy"}}
🐟 Heavy fish load detected — consider adding an extra diffuser or upgrading.
{{/if}}
👉 If Chatty doesn’t support this exact syntax, just:
- Create small conditional branches OR
-
Add static text like:
“If your pond is deeper than 6 ft, consider upgrading”
🔹 STEP 8: Add Upgrade Suggestion
Example inside HP-60 branch:
👉 For extra performance, consider upgrading to HP-80:
[View HP-80 Kit](YOUR_URL?variant=HP80_ID)
🔹 STEP 9: Connect the Flow
At the top of your flow:
- Set trigger like:
- “air pump”
- “pond help”
- “aeration”
OR make it:
👉 Default assistant response
🔹 STEP 10: Test It
Click:
👉 Preview / Test Chat
Try:
- 3,000 gallons → HP-40
- 7,000 gallons → HP-60
- 20,000 gallons → HP-120
🧠 What You Just Built
You now have:
- A guided sales assistant
- That:
- Asks questions
- Routes by pond size
- Recommends correct HP variant
- Links directly to correct option
🔥 Pro Tip (Huge Conversion Boost)
At the end, add:
👉 Collect email → follow up → close sale manually if needed